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ServiceNow
Associate Customer Success Guide
Join ServiceNow in Orlando as an Associate Customer Success Guide. Drive customer success on our AI platform, onboard clients, and collaborate with teams. Flexible work options available.
The Mothership
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
August 22, 2025
ServiceNow is seeking an Associate Customer Success Guide for the AMS region. This role focuses on driving customer success, growth, and adoption of their AI-enhanced platform. The guide will act as a trusted point of contact for customers, providing guidance and solutions. The position requires a team-oriented approach, 3-day in-office presence, and collaboration with internal teams.
Requirements
- Onboard new customers, drive adoption, and serve as customer advocates.
- Proactively guide customers on platform usage and resource availability.
- Collaborate with internal teams to resolve customer issues.
- Provide prescriptive guidance on leveraging the platform.
- Complete point-in-time engagements with a focus on onboarding and bi-yearly check-ins.
Benefits
- Flexible work arrangements
Requirements Summary
Associate CS Guide - integrate AI & customer service. Business, Tech or AI related degree preferred. Bilingualism a plus. Customer-facing role
