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ServiceNow
Associate Customer Success Guide (French or Portuguese Optional)
Join ServiceNow as an Associate Customer Success Guide in Orlando, FL. Drive customer success, onboarding, and product adoption on the ServiceNow platform. Bilingual skills (French/Portuguese) a plus.
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Job description
Posted on:
August 18, 2025
This Associate Customer Success Guide role at ServiceNow focuses on driving customer success within the AMS region. You will be responsible for onboarding customers, driving product adoption, and proactively providing guidance on ServiceNow's platform. This position requires a blend of onboarding activities, customer service, and collaboration with internal teams, with a focus on high levels of engagement and a dedication to customer experience.
Requirements
- Onboard New Customers
- Drive Adoption
- Proactive Guidance
- Cross-functional Collaboration
- Best Practices and Enablement
- Escalation Management
Requirements Summary
Leverage AI tools; Degree in business/tech/CS or AI preferred; Strong customer engagement skills; Bilingual (French or Portuguese) is a plus. Located in Orlando, Florida
