.svg)
ServiceNow
Associate Customer Success Manager
Associate Customer Success Manager at ServiceNow, Melbourne. Manage commercial/enterprise accounts using ServiceNow Impact Guided deliverables. Requires 3+ years CS/SaaS experience, AI integration thinking, portfolio ownership. Competitive benefits, growth opportunities.
The Mothership
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 15, 2025
ServiceNow is seeking an Associate Customer Success Manager to oversee a large portfolio of commercial and enterprise accounts and drive customer success through orchestration of ServiceNow Impact Guided deliverables, entitlements, and customer experience.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 3+ Years of related work experience in Customer Success, Project Management, Business Admin, and/or SaaS.
- Ability to take full ownership of customer portfolio, act with autonomy, and make key decisions to drive effective customer outcomes.
Benefits
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
Requirements Summary
3+ years of experience in Customer Success, Project Management, Business Admin, and/or SaaS, with ability to take full ownership of customer portfolio and drive effective customer outcomes
