Associate Customer Success Manager

ServiceNow is seeking an Associate Customer Success Manager to serve as the primary point of contact for Impact features and benefits, driving customer interactions and ensuring successful implementation. The CSM will own the Customer Impact Plan, manage customer adoption, and collaborate with internal teams to provide solutions and drive customer value. This role requires a strong understanding of AI, customer relationship management, and data analysis.

Requirements

• Oversee customer portfolio and drive execution of structured deliverables.
• Drive recommendations and next steps based on Customer goals.
• Manage key risks and mitigate strategies.
• Actively identify cross-functional teams to resolve issues.
• Conduct effective customer interactions.
• Develop strategic advisory skills.

Benefits

• Health plans
• 401k Plan
• EspP
• Flexible time away plan
• Family leave programs
• Competitive On Target Earnings (OTE) incentive compensation structure