Associate Director, Delivery & Program Management - R01557826

The Associate Director, Delivery & Program Management is responsible for overall program leadership, guidance, and oversight to ensure the on-time and on-budget delivery of all contracted deliverables meeting agreed quality standards.

Requirements

• 5–10 years of IT Project Management experience
• PMP or CAPM certification required
• Excellent MS Project skills with the ability to create robust, traceable project schedules and critical paths
• Extensive experience delivering large-scale global transformation programs covering people, process, and technology dimensions
• Demonstrated ability to manage effective relationships with senior business and IT stakeholders, up to CXO level
• Proven capability to motivate and build “one team” cultures, strengthening global, multi-disciplinary, and multi-cultural teams
• Strong expertise in establishing and executing governance models, milestone tracking, and enterprise PMO frameworks
• Excellent communication and articulation skills — able to translate complex technology concepts into clear, actionable insights
• Understanding of relevant industry compliance standards and regulations
• Experience in BFSI markets preferred
• Solid knowledge of IT Service Management (ITSM), Hardware Asset Management (HAM), and delivery assurance principles
• Hands-on experience with ServiceNow delivery and enhancement projects, ideally including HAM

Benefits

• Competitive salary
• Benefits package
• Opportunities for career growth and professional development