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Amgen
Associate Director, Head - HR Service Enablement & Governance
Associate Director, Head – HR Service Enablement & Governance at Amgen, Hyderabad. Lead global HR service delivery, governance & transformation. ServiceNow expertise required. 15+ yrs leadership experience.
Direct Hire
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 13, 2025
The Associate Director, Head – HR Service Enablement & Governance is a senior global leadership role accountable for shaping, governing, and advancing the HR service delivery ecosystem across Amgen’s global operations.
Requirements
- 15+ years of progressive leadership experience across HR Service Delivery, Governance, or Transformation
- At least 5 years in a global operations leadership role
- Bachelor’s degree or relevant experience
Benefits
- Enterprise-wide HR Service Enablement & Governance Framework operationalized globally
- Defined and measured Employee Experience Index and service satisfaction metrics
- Global Operational Excellence roadmap delivering measurable process and service improvements
- Robust Knowledge Management system and content governance lifecycle
- Integrated reporting and governance dashboards for senior HR leadership visibility
Requirements Summary
15+ years of progressive leadership experience, at least 5 years in a global operations leadership role, and a Bachelor’s degree or relevant experience
