Associate Director, ITSM Lead & Architect

BeOne's Global Technology Solutions team is seeking an experienced and strategic technical leader to serve as both the ITSM Lead and Architect, acting as the primary owner of our ServiceNow platform. The ideal candidate will demonstrate strong leadership, a deep understanding of ITSM and ITIL best practices, and the ability to drive technology-enabled transformation across the organization.

Requirements

• 10+ years of overall experience
• 8+ years of progressive experience in IT service management
• 5+ years working specifically with ServiceNow
• BA/BS with advanced degree preferred
• Expert-level knowledge of ServiceNow modules
• Strong ITIL/ITSM framework knowledge
• Familiarity with Agile/Scrum methodologies
• Experience integrating ServiceNow with other enterprise systems
• Exceptional communication and stakeholder management skills
• Strategic thinking with the ability to translate high-level business objectives into tactical roadmaps and actionable initiatives

Benefits

• Medical
• Dental
• Vision
• 401(k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness
• Annual bonus plan
• Incentive compensation plan
• Discretionary equity awards
• Employee Stock Purchase Plan