Associate Director, ServiceNow

Translate complex business requirements into technical designs and solutions using ServiceNow. Lead the overall architecture design and development of ServiceNow implementations.

Requirements

• Bachelor's degree is required
• Minimum SEVEN (7) years of ServiceNow experience supported by ServiceNow certifications (e.g., CSA, CIS, CAD) and experience serving in an Architect and/or Project Management role.
• Experience with Software Development Lifecycle methodologies, deliverables, and controls.
• Excellent verbal and written communication skills.
• Expertise implementing multiple ServiceNow modules, preferably ITSM, ITOM, IRM, and/or SPM.
• Experience working in an Agile environment.
• Strong analytical, problem-solving skills.
• Ability to work effectively in a team environment.
• Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels.
• Desire to learn, grow, and seek increased responsibility.
• Ability to self-direct, prioritize, and manage multiple tasks and demands.
• Heightened attention to detail when developing technical solutions.

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend