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Collabera Digital
Associate Engineer
Join Collabera Digital as an Associate Engineer in Bangalore. Leverage ServiceNow for 24/7 support, incident response, and team training. Competitive salary and growth opportunities.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 12, 2024
This Associate Engineer position focuses on Application or Operations Support, providing 24/7 coverage and responding to service desk tickets. The role involves team collaboration, rapid training of new team members, and strong communication skills. The position requires a blend of troubleshooting, incident response, and stakeholder communication.
Requirements
- Strong communication and interpersonal skills
- Experience in creating bridges in major incidents
- At least 2 years of enterprise monitoring & alerting tools experience
- Knowledge of Networking concepts and Windows Server/Linux
- Knowledge of Monitoring tools (Grafana, Kibana, Dynatrace, SolarWinds)
- Knowledge of Ticketing tools (JIRA, ServiceNOW)
- Strong ability to train new team members
Benefits
- Competitive salary
- Flexible working hours
- Opportunity to learn and grow
Requirements Summary
2+ years of experience in application support. Strong communication and interpersonal skills. Enterprise monitoring experience. Basic networking knowledge
