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AEPL
Associate Engineer
Join AEPL as an Associate Engineer in Bangalore. Leverage ServiceNow skills to support operations, manage tickets, and enhance customer relations.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 12, 2024
This position is for an Application or Operations Support Engineer. The role involves responding to service desk tickets in a Time Bound Manner, maintaining a positive customer relationship, and contributing to team collaboration. It requires a strong communication and problem-solving aptitude.
Requirements
- Strong communication and interpersonal skills
- Experience in creating bridges during major incidents
- At least 2 years of enterprise monitoring & alerting tools experience
- Knowledge of Windows Server, Linux, and Virtual Machines
- Knowledge of monitoring tools like Grafana or Kibana, SolarWinds and Dynatrace
- Knowledge of Ticketing tools (JIRA, ServiceNOW)
- Reliability to fill-in during critical situations
Requirements Summary
2+ years monitoring experience, knowledge of Windows/Linux, monitoring tools (Grafana/Kibana/Dynatrace), and ticketing tools (JIRA/ServiceNOW)
