Associate Field Support

The Associate Field Support position is responsible for delivering prompt and effective technical assistance to end-users, diagnosing and resolving hardware and software issues, and ensuring the smooth operation of IT systems. A strong commitment to exceptional customer service is essential in assisting students, faculty, and staff with their IT needs.

Requirements

• Knowledge of computing functions and ability to troubleshoot common hardware/software issues for Windows-based PCs.
• Knowledge of basic software packages, such as Microsoft Office products, Adobe products, and learning management systems.
• Knowledge or experience with IT Service Management software such as ServiceNow, Remedy, Zendesk or others.
• Ability to work with people with varied technological skills.
• Ability to understand instructional and technical processes, products or concepts.
• Effective communication skills, including speaking, writing, and active listening.
• Possess strong customer service, interpersonal skills and phone etiquette.
• Strong time management, organizational, and prioritization skills.
• Proficiency in documenting support interactions, troubleshooting steps and resolutions.

Benefits

• opportunity to work in a fast-paced IT environment
• chance to develop technical skills and expertise
• opportunity to work with a diverse team