Associate Manager ERP Package Applications

The ServiceNow Technical Architect role is one of the core components in all our engagements. The ideal candidate has a proven track record in architectural advisory and provides business and architecture consulting services to clients.

Requirements

• Act as trusted advisor for the customer
• Defines the roadmap with the project manager and the client
• Understands the customer business needs and the implications to a project
• Communicate with customer stakeholders and management to build trust
• Socialise with customer parties to be able to arbitrate in escalations and difficult situations
• Ensure overall solution consistency
• Give recommendations on implementation priorities
• Provide project plan input and align on project streams
• Collect out of scope requirements and help defining the future planning for those
• Build high level designs for complex matters and align with work stream leads
• Create system abstractions to comprehend the bigger picture
• Direct and serve as a mentor to less experienced staff
• Provide business and technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet business requirements
• Effectively document and communicate business process requirements in the format of business process flow diagrams, data flow diagrams, data definition documents, decision trees, logic diagrams, requirements documents, and user experience flows
• Acts within technology and business groups by building and/or re-engineering technical and business processes and tools for greater efficiencies with significant impact to the business
• Assists in prototyping business applications to ensure accuracy in design and applicability to user requirements
• Provide guidance to less experienced personnel
• Support in presales estimations, customer demos and meetings
• Assists sales staff in qualifying leads and generating proposals
• Communicates in formal presentation settings including proposal orals, client workshops and regional internal events; develops proposal sections, methodology work products and formal written deliverables covering area(s) of expertise

Benefits

• Opportunity to work with clients and provide business and architecture consulting services
• Chance to build high level designs for complex matters and align with work stream leads
• Chance to provide business and technical expertise in identifying, evaluating and developing systems and procedures
• Chance to take on a high level of responsibility, initiative, and accountability
• Chance to design creative business solutions
• Chance to work with techniques and approaches for software and system architecture and design, for business process design and for test planning and execution