Associate Manager ERP Package Applications

The Associate Manager ERP Package Applications role involves providing business and technical expertise in identifying, evaluating, and developing systems and procedures that are cost-effective and meet business requirements. The ideal candidate has a proven track record in architectural advisory and provides business and architecture consulting services to clients.

Requirements

• Act as trusted advisor for the customer
• Define roadmap with project manager and client
• Understand customer business needs and implications to a project
• Communicate with customer stakeholders and management to build trust
• Socialise with customer parties to arbitrate in escalations and difficult situations
• Ensure overall solution consistency
• Give recommendations on implementation priorities
• Provide project plan input and align on project streams
• Collect out of scope requirements and help defining future planning for those
• Build high level designs for complex matters and align with work stream leads
• Create system abstractions to comprehend the bigger picture
• Direct and serve as a mentor to less experienced staff
• Provide business and technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet business requirements
• Effectively document and communicate business process requirements
• Acts within technology and business groups by building and/or re-engineering technical and business processes and tools for greater efficiencies with significant impact to the business
• Assists in prototyping business applications to ensure accuracy in design and applicability to user requirements
• Provide guidance to less experienced personnel
• Support in presales estimations, customer demos and meetings
• Assists sales staff in qualifying leads and generating proposals
• Communicates in formal presentation settings

Benefits

• Good workflow analysis and business process integration skills
• Good experience in designing UI builder, create flow designers
• Scripting experience in JavaScript, Jelly and HTML
• Knowledge of the complete ServiceNow Platform and Workflow solution
• Custom Integration using SOAP and REST