Associate Manager, Solution Engineering

As an Associate Manager, Solution Engineering at Western Union, you will deliver services and products to customers, provide thought leadership on creating solutions, and work closely with Application Engineering, Operations / Production Support, and Product teams. You will own end-to-end governance for solution and services delivery of Middleware Operations and Engineering for applications portfolio: On-premises and on the Cloud.

Requirements

• Minimum of 7+ years in experience in working on different middleware technologies (Tibco BW BE EMS AS/Jetty/JBOSS/Tomcat Apache/IIS/WebSphere/IHS/WebLogic/IBM ACE MQ DP)
• Developing knowledge in Hawk rules, Grafana Prometheus.
• Familiar with IT Service Management tools like ServiceNow.
• Experience with Splunk AppD, Zenoss, AWS CloudWatch, CICD tools.
• Strong Windows, AIX/Unix/Linus administration skills.
• Expert level JVM dump reading, end to end trouble shooting skills.
• Experience in using cloud native technologies to build applications. Strong understanding of Serverless Computing. DevOps exposure and knowledge of one or more tools such as Chef, Puppet, Jenkins, Ansible, Python.
• Working experience on different flavors of OS (Unix/Linux/Solaris/Windows)
• Must Have: L3 MW – TIBCO.
• Install, patch, monitor, diagnose, performance tune Tibco software
• Provide 24x7 third-level support.
• Provide SME advice on architecture, design, and implementation of new projects and deliverables to applications.
• Follow best practice implementation process – checklist, pre/post implementation validation and checkout, exercised backout procedures for platform stability and high success rate.
• Analyze and performance tune the Middleware platforms Tibco, Kafka.
• Develop and manage Hawk rules, Confluent monitoring, Grafana Prometheus.
• Devise automation and autonomics trigger and scripts for best performance, self-tuning, and outage avoidance.
• Work with the vendor in root cause analysis, managing tickets, collecting doc, devising workarounds, taking corrective or preventative actions, and implementing vendor fixes.
• Abide by all requirements from Security, Compliance, and Audit.
• Keep all platforms at supported software levels and apply CIS security patching.
• Experience with Jenkins, GIT, AWS, Zenoss, Splunk, AppD, Dynatrace.
• Tibco Suite Administration (BW5, BW6, Active Spaces, EMS, BE).
• Developing Hawk rules, Grafana Prometheus, Confluent Monitoring.
• Good Knowledge on ServiceNow, or other ticketing management tools, Jira.
• Strong Windows, AIX/Unix/Linux administration skills and AWS tools.
• Diagnostic and root cause determination skills.
• Knowledge of JVM, Thread, Core dump reading.
• Cloud Technologies (Azure/AWS) – desired
• Migration experience Tibco BE, BW, EMS, Active Spaces, Kafka latest versions.
• Experience with JAVA, Shell/Python Scripting, RDBMS, SQL.
• Experience with web services, certificates, SOAP, API management
• Ability to multitask and prioritize responsibilities daily, often under pressure.
• Excellent written and oral communication skills.
• Good knowledge on Windows, AIX/Unix/Linux, AWS
• Proficiency in JAVA, Shell/Python Scripting, RDBMS, SQL
• Good to Have: L2 MW – Tomcat/WebSphere/Jboss/MS IIS.
• Experience in administering tomcat, WebSphere, Jboss on Linux and MS IIS on windows.
• SSL Certification and its management.
• Experience in Application performance tuning.
• Experience in applying patches on middleware application servers.
• Experience in DevOps tools like Spinnaker, Ansible, Cloud bees.
• Housekeeping and Incident Resolution.
• Proficiency in scripting languages like Bash or Groovy for automation tasks.
• Familiarity with various operating systems like Linux, Windows Server and Unix.
• Good understanding of networking concepts and protocols (TCP/IP, DNS, HTTP/HTTPS) to configure network settings and troubleshoot connectivity issues and optimize middleware communication.
• Understanding backup and recovery strategies for middleware environments, including regular backups of configuration data, application artifacts, and system files to ensure data integrity and DR readiness.
• Application security.
• App and Web tier management.
• App Server Products - Tomcat, WebSphere, Jboss, MS IIS
• Web Server Products – Apache http, MS IIS
• ITIL certified – Added advantage.

Benefits

• Short-term incentives
• Multiple health insurance options
• Accident and life insurance
• Access to best-in-class development platforms
• Employees Provident Fund [EPF]
• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Check up
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Cab Facility
• Relocation Benefit