Associate Principal Engineer - ITSM/ITAM Lead Developer

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 29 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues.

Requirements

• Design, develop, and implement solutions on the ServiceNow platform across modules such as ITSM, HRSD, CMDB, ITOM, ITAM, and especially HAM Pro (Hardware Asset Management Professional).
• Configure and customize HAM Pro functionalities, including asset lifecycle automation, normalization, reclamation workflows, and reconciliation rules.
• Develop and maintain integrations between ServiceNow and external asset management or procurement systems using REST/SOAP APIs, IntegrationHub, or MID Server.
• Participate in requirement analysis, design discussions, and sprint planning sessions within Agile/Scrum frameworks.
• Build and maintain UI pages, dashboards, and portals to improve asset visibility and user experience.
• Develop catalog items, record producers, and flow designer automations to streamline asset request and fulfillment processes.
• Ensure adherence to ServiceNow development best practices, platform governance, and compliance with IT Asset Management (ITAM) standards.
• Troubleshoot, debug, and resolve issues identified during testing or production support.
• Collaborate closely with business analysts, QA engineers, and architects to deliver scalable, efficient ServiceNow solutions.
• Support ServiceNow platform upgrades, patches, and performance optimization, particularly for HAM Pro modules and dependencies.
• Maintain technical documentation, version control, and deployment pipelines for ServiceNow applications.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan