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OCC
Associate Principal, Service Management
Associate Principal, Service Management at OCC (Chicago). Lead incident management lifecycle, restore operations, ensure compliance. Requires 5+ yrs IT Service Management, 3+ incident mgmt. Hybrid, tuition reimbursement, PTO.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 17, 2025
The Associate Principal, Service Management will lead the end-to-end incident management process, restore normal service operations, and ensure compliance with financial industry regulations. The ideal candidate must have strong communication skills, a deep understanding of IT infrastructure, and the ability to operate calmly and decisively under pressure.
Requirements
- Lead and manage the full lifecycle of all incidents
- Serve as the command point during major incidents
- Manage timely, clear communication with all stakeholders
- Produce comprehensive post-incident and root cause analysis reports
- Drive continuous improvement of the incident management process
Benefits
- Hybrid work environment
- Tuition Reimbursement
- Student Loan Repayment Assistance
- Technology Stipend
- Generous PTO
- Parental leave
- 401k Employer Match
- Competitive health benefits
Requirements Summary
5+ years in IT Service Management, 3+ years in Incident Management, Bachelor of Science in Computer Science or related discipline
Apply now
Chicago
|
Illinois
United States
Mid-Level
Hybrid
Full Time
100800-136600 USD/year
