Associate Support Analyst, Pharmacy IT systems

The Associate Support Analyst, Pharmacy IT Systems role involves documenting, troubleshooting, and resolving technology or application support issues while ensuring end-user satisfaction. This includes supporting pharmacy technology, applications, and business processes, as well as providing instruction and training to business users and solving problems to root cause.

Requirements

• 1 to 3 years of pharmacy technology support or pharmacy technician experience
• Customer service experience
• Proven ability to quickly learn all aspects of Pharmacy technical software product
• Experience working in a retail environment
• MS Office Suite, specifically Excel at an intermediate level(pivot tables, VLOOKUP)
• Familiarity with ServiceNow ticketing software or comparable ticketing system
• Familiarity with EPS (Enterprise Pharmacy System), Central Fill, and GE DoS pharmacy system

Benefits

• Resolve Incident, and process web based incidents
• Maintain system documentation
• Provide instruction and training to business users
• Solve problems to root cause
• Perform after hours and Weekends on-call support