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Owens & Minor
Associate System Support Engineer
Associate System Support Engineer at Owens & Minor, Charlottesville, VA. Monitor 2000+ servers/3000 devices globally. Requires 4yrs experience, CompTIA A+/Network+, CS degree. 24/7 on-call, incident management, escalation support.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 20, 2025
Owens & Minor is looking for an Associate System Support Engineer to join the NOC team responsible for monitoring and maintaining over 2000 servers and 3000 network devices located in Owens & Minor locations globally.
Requirements
- Monitor production and non-production systems
- Respond to alerts and event-generated incident tickets
- Escalate complex incidents to Networking, Server, and other resources
- Review and update status of incidents in ticketing system
- Create trouble tickets with carriers for circuit issues
- Interface with internal IT groups and business units
- Support the Major Incident Management process
- Participate in the transfer of information from one shift to the next
- Serve as mentor for junior NOC analysts
- Must be available to be a part of a 24/7/365 rotational on-call schedule
- Experience in document creation based on scenario
- Coordination with different vender for escalation in timely manner
- Provide Proactive and reactive support for infrastructure
- Having knowledge of basic database monitoring e.g., MSSQL, DB2, Oracle etc.
- Having knowledge of basic Linux, window, VMware monitoring
Requirements Summary
4 years of experience in a similar role, CompTIA A+ or Network+ certification, and a university degree in computer science or technical field
