Associate, Technical Support Level 2

BlackRock is a worldwide leader in investment management, risk management, and advisory services. The Associate – Technical Support Level 2 (TSL2) plays a crucial role in delivering comprehensive technical support to BlackRock’s New York Tech Hubs and executive business operations. The role requires experience in project management, excellent written and oral communication skills, and the ability to lead transformational initiatives.

Requirements

• 3+ years experience supporting clients in a desktop support role (preferably as a technical lead) in a financial environment.
• Strong understanding of the Microsoft Office 365 suite and Windows environment, with the ability to accurately troubleshoot and resolve technical issues to completion.
• Strong written and verbal communication skills, with effective time management, organizational, and analytical skills.
• Ability to create clear and comprehensive project plans to coordinate and track all project work end-to-end from start to finish.
• Exceptional customer service orientation to ensure the best possible user experience during issue resolution process.
• Proven ability to prioritize tasks according to business impact and swiftly react to those tasks in a fast-paced environment where situations can change quickly.

Benefits

• Healthcare
• Leave benefits
• Retirement benefits
• Tuition reimbursement
• Flexible Time Off (FTO)
• Annual discretionary bonus