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Astreya
Automation Architect II
Automation Architect II at Astreya (Hyderabad). Design ServiceNow integration frameworks, CCaaS automation, and RPA solutions. Requires ITSM expertise, AI/ML knowledge, API integration skills, and stakeholder communication abilities.
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 16, 2025
Automation Architect II will design and implement automation frameworks and blueprints that integrate CCaaS platforms, ServiceNow, and other IT ecosystems to streamline ticket handling, routing, and resolution.
Requirements
- Proven experience architecting automation solutions across CCaaS, ServiceNow (or other ITSM platforms), and RPA or workflow orchestration tools
- Strong understanding of AI and machine learning integration in service operations
- Hands-on experience building data-driven workflows, integrating APIs, and managing cloud environments
- Ability to translate business problems into automation opportunities and communicate complex ideas to both technical and non-technical audiences
- Excellent communication, collaboration, and stakeholder engagement skills
Requirements Summary
Proven automation experience, strong AI and machine learning understanding, hands-on experience with data-driven workflows and APIs
