Northern Trust

AV Support Lead

Join Northern Trust in Chicago as an AV Support Lead. Leverage your 10+ years of A/V expertise and ServiceNow skills to enhance event support. Comprehensive benefits included.

Department - JobBoardly X Webflow Template
Direct Hire
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Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
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IT Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
July 1, 2025

The AV Support Lead will oversee coordination with stakeholders to ensure seamless A/V support experience for various events and meetings. The role requires a solid understanding of technology support, network, and audio/video technologies.

Requirements

  • 15+ years of overall experience; 10+ years of relevant experience
  • Extensive knowledge of A/V technologies and operations
  • Excellent communication skills, analytical ability, strong judgment and relationship management skills
  • Strong experience with IP networking and CCNP certification
  • Experience with ITSM tools (ServiceNow, SharePoint) for ticket tracking, documentation, daily dashboards

Benefits

  • Comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits
  • Discretionary bonus program that may include an equity component

Requirements Summary

15+ years of experience, A/V technologies and operations, strong judgment, relationship management skills