Northern Trust

AV Support Lead

AV Support Lead at Northern Trust, Chicago: Oversee A/V support, leveraging ServiceNow for ITSM. 15+ years experience required. Comprehensive benefits included.

Department - JobBoardly X Webflow Template
Direct Hire
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Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
IT Service Management
ServiceNow Certifications (nice to have):
Department - JobBoardly X Webflow Template
Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
July 1, 2025

The AV Support Lead will oversee coordination with various stakeholders to ensure seamless A/V support experience. The role requires a solid understanding of technology support landscape, network, and audio/video technologies.

Requirements

  • 15+ years of overall experience; 10+ years of relevant experience
  • Extensive knowledge of A/V technologies and operations
  • Strong experience with IP networking and ITSM tools (ServiceNow, SharePoint)

Benefits

  • Comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits
  • Discretionary bonus program that may include an equity component

Requirements Summary

15+ years of experience, extensive knowledge of A/V technologies and operations, strong experience with IP networking and ITSM tools