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Independent Software
Availability Manager, Level 1
Availability Manager Level 1 at Independent Software, Columbia, MD. Lead incident response, manage network operations, supervise staff. Requires 3+ yrs network engineering, bachelor's degree. Competitive pay, benefits, training.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Event Management
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Event Management
Job description
Posted on:
December 9, 2025
As an Availability Manager, you will support the customer’s computer data communications systems by overseeing network event management, incident response, and operational troubleshooting efforts.
Requirements
- Lead incident response efforts during critical outages
- Implement and support moderately complex business processes
- Supervise and develop technical staff
- Prepare daily reports covering incidents and performance
- Manage and coordinate Operations Center staffing and scheduling requirements
- Communicate effectively and professionally with personnel at all levels
Benefits
- Competitive compensation
- Generous benefits
- Work-life balance
- Ongoing training, mentorship, and career development
Requirements Summary
3+ years of experience in network engineering, bachelor's degree in Engineering or related field
