Independent Software

Availability Manager, Level 1

Availability Manager Level 1 at Independent Software, Columbia, MD. Lead incident response, manage network operations, supervise staff. Requires 3+ yrs network engineering, bachelor's degree. Competitive pay, benefits, training.

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Consulting
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Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
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Event Management
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IT Service Management
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Incident Management
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Security Operations
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Event Management

Job description

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Posted on:
 
December 9, 2025

As an Availability Manager, you will support the customer’s computer data communications systems by overseeing network event management, incident response, and operational troubleshooting efforts.

Requirements

  • Lead incident response efforts during critical outages
  • Implement and support moderately complex business processes
  • Supervise and develop technical staff
  • Prepare daily reports covering incidents and performance
  • Manage and coordinate Operations Center staffing and scheduling requirements
  • Communicate effectively and professionally with personnel at all levels

Benefits

  • Competitive compensation
  • Generous benefits
  • Work-life balance
  • Ongoing training, mentorship, and career development

Requirements Summary

3+ years of experience in network engineering, bachelor's degree in Engineering or related field