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Global Channel Management
Bank Senior Analyst
Bank Senior Analyst at Global Channel Management, Raleigh, NC. Manage payments ecosystem incidents, resolution planning, and metrics reporting. Requires 5+ years finance/incident management experience, cross-functional leadership, risk management, and ServiceNow ITSM expertise.
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Reporting and Analytics
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 12, 2025
Bank Senior Analyst duties include assisting in resolution and recovery planning, incident daily monitoring, and compiling metrics to demonstrate the health of the payments ecosystem.
Requirements
- Experience at a financial institution
- Experience with payments
- Experience with problem solving and incident management
- Experience leading & coordinating troubleshooting meeting with multiple partners
- Experience with verbal and written communications with cross functional leaders including executives and c-suite
- Experience with reporting and analytics
- Experience with defining and writing user requirements/ business requirements
- Experience identifying and managing risk and escalations
- Experience with training others on new processes
- Experience writing procedures
Requirements Summary
5+ years experience in finance, problem-solving, and incident management, with experience leading and coordinating troubleshooting meetings and working with cross-functional leaders
