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Ingenico
Big Banking Coordinator
Big Banking Coordinator at Ingenico (Madrid). Oversee field operations, SLA compliance, and partner service quality. Requires 3+ years experience, analytical skills, ServiceNow/ticketing system knowledge, Power BI expertise. Offers PTO, 401k, relocation assistance.
Direct Hire
Mid-Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 17, 2025
Big Banking Coordinator is responsible for coordinating and overseeing field operations, ensuring SLA compliance, resource optimization, and service quality delivered by partners. The role combines operational and analytical mindsets, focusing on efficiency, continuous improvement, and early detection of unjustified downtime or performance deviation.
Requirements
- Minimum 3 years of experience in field operations or technical service management
- Strong knowledge of analytical tools (Power BI, advanced Excel; SQL is a plus)
- Familiarity with ticketing or work-order management systems (Salesforce, ServiceNow, etc.)
- Ability to interpret data and draw actionable operational insights
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
3+ years of experience in field operations, strong analytical skills, and familiarity with ticketing systems
