Empower AI

BigFix Desktop and OS Engineer

Join Empower AI as a BigFix Desktop and OS Engineer in Reston, VA. Leverage BigFix and ServiceNow skills to manage enterprise endpoints. ITILv4 cert required.

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Consulting
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Mid-Level
ServiceNow Role Type:
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System Administrator
ServiceNow Modules:
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Change Management
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DevOps
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IT Service Management
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Incident Management
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Integration Hub
ServiceNow Certifications (nice to have):
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Certified System Administrator

Job description

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Posted on:
 
June 8, 2023

Empower AI is seeking a BigFix Desktop and OS Engineer to provide support and maintenance for Enterprise end-point management applications and infrastructure. The ideal candidate will have 4-9 years of experience and a bachelor's degree, with a focus on BigFix and Bomgar administration, patching, and operations.

Requirements

  • Public Trust Clearance by start date
  • 4 - 9 years of experience and bachelor's degree
  • ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire
  • Experience as a remote worker demonstrating time management and self-discipline with cultural change management and Agile mindset
  • Possesses and applies expertise on multiple complex work assignments
  • Operates with appreciable latitude in developing methodology and presenting solutions to problems
  • Contributes to deliverables and performance metrics where applicable
  • Design and develop solutions to complex applications problems, system administration issues, or network concerns
  • Perform systems management and integration functions
  • Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others
  • Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients
  • Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours
  • Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks

Benefits

  • Opportunity to work on a large government contract
  • Experience with BigFix and Bomgar in a SME role
  • Proficiency in various software applications such as Google Suite, Microsoft Office, Slack, ServiceNow, Visual Basic, Wise and PowerShell scripting
  • Opportunity to work in a full and/or partial remote environment

Requirements Summary

4-9 years of experience, bachelor's degree, and ITILv4 Foundation Training and Certification required