BigFix Desktop and OS Engineer

Empower AI is seeking a BigFix Desktop and OS Engineer to provide support and maintenance for Enterprise end-point management applications and infrastructure. The ideal candidate will have 4-9 years of experience and a bachelor's degree, with a strong background in systems engineering and administration.

Requirements

• Public Trust Clearance by start date
• 4 - 9 years of experience and bachelor's degree
• Experience as a remote worker demonstrating time management and self discipline with cultural change management and Agile mindset
• ITILv4 Foundation Training and ITILv4 Foundation Certification
• Possesses and applies expertise on multiple complex work assignments
• Operates with appreciable latitude in developing methodology and presenting solutions to problems
• Contributes to deliverables and performance metrics where applicable
• Design and develop solutions to complex applications problems, system administration issues, or network concerns
• Perform systems management and integration functions
• Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others
• Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients
• Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours
• Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks
• Previous experience as BigFix and Bomgar in SME on large government contract
• Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Microsoft Office (Word, Excel, PowerPoint, Outlook), Slack, ServiceNow, Visual Basic, Wise and PowerShell scripting

Benefits

• Remote work option
• Competitive salary
• Benefits package
• Professional development opportunities