BTI

The BTI, a Service -Disable Veteran Owned Small Business with 25+ years of experience delivering IT solutions to the Federal Government, is seeking an IT Service Desk Manager to support HUD OIG’s BOSS program in Washington DC. The role focuses on managing and overseeing the IT service desk, ensuring high-quality support, maintaining service level standards, and customer satisfaction. This position requires strong leadership, technical expertise, and understanding of federal government operations.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field, or equivalent experience.
• Minimum of 5+ years of managerial experience in IT service desk or technical support operations.
• Federal IT or government contract experience preferred.
• Deep understanding of IT service desk operations and ITIL frameworks.
• Strong knowledge of the broader IT department functions and interdependencies.
• Experience with ITSM tools (e.g., ServiceNow, Remedy).
• Strong leadership, communication, problem-solving, and analytical skills.
• Ability to develop budgets, guidelines, and procedures for a sub-function.
• Must be a U.S. Citizen.
• Ability to obtain and maintain a Public Trust or higher security clearance.