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Peraton
Business Process, Advisor
Join Peraton in Reston, VA as a Business Process Advisor. Leverage ServiceNow skills to optimize ITSM processes. TS/SCI clearance required.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 10, 2025
Peraton is seeking a skilled Process Engineer to join their IT Service Management (ITSM) team. The role involves analyzing, designing, and optimizing ITSM processes to enhance service delivery, improve workflows, and drive continuous improvement. Collaboration with cross-functional teams and automation initiatives are key responsibilities.
Requirements
- TS/SCI with Polygraph level clearance is required
- BA/BS and 8 years of experience
- Master's and 6 years of experience
- PhD and 3 years of experience
- Strong knowledge of ITIL principles and practices
- Experience in process mapping, documentation, and process optimization
- Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy)
- Excellent analytical and problem-solving skills
- Strong communication skills
Requirements Summary
Bachelor's degree in related field. 3-8 years of experience. TS/SCI clearance required
Apply now
Reston
|
Virginia
United States
Mid-Level
Hybrid
Full Time
104000-166000 USD/year
