ServiceNow

Business Process Manager

Join ServiceNow in Orlando as a Business Process Manager to enhance operational efficiency using BPMN 2.0 and Lean/Six Sigma. Enjoy competitive salary and growth opportunities.

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Job description

Date - JobBoardly X Webflow Template
Posted on:
 
May 21, 2025

We are seeking a results-oriented Business Process Manager to lead transformational initiatives that deliver measurable improvements in operational efficiency, service quality, and customer experience. This role is critical in optimizing and future-proofing business operations by analyzing, redesigning, and improving key processes across the organization.

Requirements

  • Over 8 years of experience in Business Process Improvement, business analysis, or operations optimization in a technology-focused environment.
  • Proficient in BPMN 2.0 process modeling.
  • Strong analytical thinking, facilitation, and communication skills.
  • Hands-on experience with Lean and Six Sigma methodologies (e.g., SIPOC, value stream mapping).
  • Working knowledge of Agile practices and software delivery lifecycle.
  • Experience using process modeling tools such as Visio, Lucidchart or similar.
  • Ability to manage multiple priorities and engage stakeholders at all levels.

Benefits

  • Competitive salary
  • Opportunities for professional growth and development
  • Flexible work arrangements
  • Comprehensive benefits package
  • Access to cutting-edge technology and tools

Requirements Summary

8+ years of experience in Business Process Improvement, business analysis, or operations optimization, BPMN 2.0 process modeling, strong analytical thinking, and experience with Lean and Six Sigma methodologies