Business Process Manager

We are seeking a Business Process Manager with expertise in Change, Incident, and Problem Management to join a high-performing team that also likes to have fun while modernizing IT Service Management (ITSM) practices across ServiceNow.

Requirements

• Own and evolve Change, Incident, and Problem Management processes to align with ServiceNow best practices and industry standards.
• Collaborate with Product Owners, Engineering, and Business stakeholders to design scalable, efficient processes.
• Define and enforce governance standards to ensure compliance with regulatory and security requirements.
• Drive continuous improvement through automation, simplification, and innovation.
• Act as a trusted advisor to leadership and cross-functional teams, providing insights and recommendations.
• Develop KPIs and dashboards to measure process effectiveness and inform decisions.
• Support adoption of new processes through training, documentation, and communication strategies.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law