Business Solution Lead

As a Business Solution Lead, you will provide senior-level expertise in business analysis and process consulting, guiding assigned projects from a business solutions perspective. You will lead business analysis and process consulting activities, serve as a primary representative of the Business Solutions function, and facilitate workshops and stakeholder interviews.

Requirements

• 5–7 years of experience with the ServiceNow platform
• Must be eligible to obtain and maintain a Government Public Trust security clearance
• ServiceNow Certified System Administrator (CSA)
• Expertise with the ServiceNow ITSM application suite
• Advanced proficiency with process modeling tools (e.g., Microsoft Visio, Lucidchart, etc.)
• Bachelor’s degree in Business, Information Technology, or a related field (desired, but not required)

Benefits

• Ongoing personal and professional development opportunities
• Flexible paid time off, plus 12 paid holidays
• Company holiday closure from December 25th – January 1st
• Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options
• Qualified 401(k) program
• Virtual happy hours and team-building events