Business Support, Technical Support Engineering

JLL empowers you to shape a brighter way by combining world-class services, advisory, and technology for clients. The Business Support, Technical Support Engineer position provides technical support to JLL employees and supports GLA countries and Mexico with problems in their laptops or software.

Requirements

• IT related bachelor's degree
• Understanding of IT hardware (servers, network devices, storage systems)
• Familiarity with DCIM tools (such as ServiceNow), and incident management/ticketing platforms
• Strong organizational skills with meticulous attention to detail and process compliance
• Excellent English communication skills for coordinating with vendors, technical teams, and client stakeholders
• Ability to work in a high-pressure environment

Benefits

• Promote a culture of health, safety, and risk management in accordance with JLL and client standards