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Paralucent
Business System Analyst – Service Now (PL681)
Join Paralucent as a Business System Analyst (ServiceNow) to enhance HRSD, SPM, and ITSM. Requires 3-4 years experience and ServiceNow skills.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Human Resources Service Delivery
IT Service Management
Incident Management
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Strategic Portfolio Management
Job description
Posted on:
May 23, 2025
We are looking for a proactive and detail-oriented Business System Analyst to support HR Service Delivery, Strategic Portfolio Management, and IT Service Management platforms using ServiceNow. The role involves gathering requirements, configuring modules, and troubleshooting issues. Collaboration with developers and stakeholders is key.
Requirements
- Collaborate with developers and business stakeholders to gather, document, and analyze business requirements.
- Assist in the configuration and support of HRSD, SPM, and ITSM modules.
- Translate business needs into functional specifications and user stories.
- Support testing efforts including writing test cases, performing UAT, and documenting results.
- Maintain system documentation, process flows, and training materials.
- Participate in daily stand-ups, sprint planning, and retrospectives.
Requirements Summary
Bachelor's degree in IT/CS/Business Admin. 3-4 years experience in business analysis (HRSD, SPM, ITSM). ServiceNow or similar experience required
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