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Paralucent
Business System Analyst – Service Now (PL681)
Business System Analyst at Paralucent supporting ServiceNow HRSD, SPM, ITSM modules. Requires 3-4 yrs BA/SA experience. Gather requirements, configure platforms, write specs, UAT testing, documentation. PTO, 401k, retirement.
Consulting
Mid-Level
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Human Resources Service Delivery
IT Service Management
Incident Management
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Strategic Portfolio Management
Job description
Posted on:
May 23, 2025
We are seeking a proactive and detail-oriented Business System Analyst to join our global IT team, with a focus on supporting HR Service Delivery (HRSD), Strategic Portfolio Management (SPM), and IT Service Management (ITSM) platforms.
Requirements
- Collaborate with developers and business stakeholders to gather, document, and analyze business requirements.
- Assist in the configuration and support of HRSD, SPM, and ITSM modules, primarily within ServiceNow or similar platforms.
- Translate business needs into functional specifications and user stories.
- Support testing efforts including writing test cases, performing UAT, and documenting results.
- Monitor and triage system issues, enhancements, and change requests.
- Maintain system documentation, process flows, and training materials.
- Participate in daily stand-ups, sprint planning, and retrospectives with the development team.
- Provide support to ensure timely resolution of issues and alignment with global teams.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
Requirements Summary
3-4 years of experience in a business analyst or system analyst role, with a focus on HRSD, SPM, or ITSM domains
