Business System Specialist

As a Business System Specialist at Palo Alto Networks, you will ensure systemic accuracy and usability of sales tools through timely and accurate resolution of support tickets. You will be responsible for troubleshooting and resolving tickets related to Salesforce, Salesforce CPQ, Callidus CPQ, Clari, People.ai, ClosePlan, and Callidus Commissions.

Requirements

• At least 7+ years of professional experience in an IT /Salesforce Helpdesk role or Salesforce certified
• Salesforce Administrator experience is highly preferred
• Good knowledge of navigating Salesforce landscape and terminology with focus on data security and territory management
• Experience with sales processes and experience in a sales environment is a plus
• Hands-on experience providing system and tools support to users
• Strong team player with service-oriented attitude and customer focus
• Excellent time management skills
• Quick learner and able to thrive in a fast-paced environment
• Aggressive problem solver
• Excellent written and verbal communication skills

Benefits

• Paid Time Off
• Health Insurance
• 401k Matching
• Stock Options