Insurance Corporation of British Columbia

Business Systems Analyst - Intermediate

Intermediate Business Systems Analyst at Insurance Corporation of British Columbia (Victoria, BC). 4+ years BSA experience required. ServiceNow ITSM expertise, Agile/Scrum mastery, SQL, Cloud tech. Competitive salary & benefits.

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Direct Hire
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Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
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Change Management
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DevOps
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IT Service Management
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Incident Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
November 24, 2025

We are looking for an Intermediate Business Systems Analyst to join our applications teams. The ideal candidate will have 4+ years of hands-on experience in Business Systems Analysis and possess advanced knowledge of different requirement gathering techniques, hands-on experience with UI and design principles, and expert knowledge in Agile methodologies.

Requirements

  • 4+ years of hands-on experience in Business Systems Analysis or a combination of relevant post-secondary education and related experience
  • Experience in identifying and understanding business needs, validating with key stakeholders and evaluating alternative solutions
  • Experience in Code development, SQL/Oracle, Cloud Technologies, Confluence, SPLUNK, ITSM tools (e.g. HPSM, ServiceNow), process mapping tool (e.g. Visio)
  • Experience in delivering projects and enhancements of varying sizes
  • Experience conducting impact analysis in an enterprise environment
  • Experience applying enterprise architecture and security framework principles
  • Expert knowledge in Agile methodologies and experience as a scrum master
  • Ability to translate technical terms and requirements for non-technical people
  • Experience in facilitating/guiding large cross functional groups with demonstrated success in relationship building, conflict resolutions, consensus building, risk mitigation and in delivery of medium-to-large initiatives
  • Ability to plan, prioritize and complete multiple concurrent tasks in an environment of changing deadlines, priorities and requirements
  • Experience with different testing techniques
  • Experience performing production support including incident, problem and change management
  • Exposure to JIRA, HPSM, Splunk, SharePoint, Confluence and Gitlab is an asset

Benefits

  • Competitive salary
  • Comprehensive benefits
  • Collaborative work environment

Requirements Summary

4+ years of experience in Business Systems Analysis and advanced knowledge of Agile methodologies and software development lifecycles