Careers at LingaTech: Love Where You Work!

This ServiceNow Business Process Analyst role focuses on gathering and documenting requirements for ServiceNow implementations. Responsibilities include process improvement, user training, testing, and collaboration with development teams. They will work in an Agile/Scrum environment and drive solution design.

Requirements

• Gather business requirements for application enhancements, break-fix requests, and process improvements.
• Translate requirements into clear user stories and acceptance criteria.
• Lead and support functional testing, including coordination and reporting of UAT.
• Document workflows, processes, and end-user training materials.
• Guide stakeholders on ServiceNow capabilities and best practices.
• Conduct process reviews and ensure adherence to enterprise standards.
• Troubleshoot process-related issues.
• Utilize Microsoft Office 365 and Azure DevOps to track work and collaborate.
• Build and maintain productive relationships with stakeholders.
• Work independently and manage assigned tasks.

Benefits

• Hybrid work schedule
• Opportunity for professional development