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Hermès
CDI - Incident Manager H/F
Hermès seeks experienced Incident Manager (H/F) in Île-de-France to manage incidents, ensure service continuity, and coordinate with teams using ServiceNow ITSM. Requires 5+ years IT ops experience, ITIL expertise, strong communication skills.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 8, 2025
Hermès Maroquinerie Sellerie (HMS) is seeking an Incident Manager to support its Information System transformation. The successful candidate will be responsible for managing incidents, ensuring service continuity, and coordinating with business teams, DSI HMS, and external partners.
Requirements
- Bachelor's degree in computer science or equivalent
- 5+ years of experience in incident management, support, or IT operations
- Mastery of ITIL practices and ITSM tools (ServiceNow or equivalent)
- Experience in crisis management and transverse coordination
- Excellent communication, analysis, and organization skills
- Natural leadership, service-oriented, and rigorous
- Professional English (oral and written)
Requirements Summary
5+ years of experience in incident management, support, or IT operations; Bachelor's degree in computer science or equivalent; ITIL certification appreciated
