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Leidos
Change Management Lead- Configuration and Infrastructure
Change Management Lead at Leidos (Maryland). Lead USCIS enterprise changes using ServiceNow, manage CAB workflows, enforce ITIL standards, oversee CM team. Requires 4+ yrs IT Change Management experience, ServiceNow expertise, ITSM knowledge. PTO, 401k, retirement.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 5, 2025
The Change Management Lead will govern every production change moving through USCIS enterprise environments, enforcing ITIL standards, automating approval workflows, and delivering granular analytics. They will also manage the CM team, prioritize tasks, and deliverables, and interface with DHS ICCB.
Requirements
- Overall responsibility for managing the CM team, priority, status, and deliverables minister the enterprise Change Management program and interface with DHS ICCB.
- Conduct daily Virtual CABs achieving 99 % same-day processing and automate VCAB minutes in ServiceNow.
- Generate weekly and quarterly change-volume metrics; integrate CM oversight into AWS resources.
- Review/approve CRs in ServiceNow/ServiceHUB within 1–7-day SLA.
- Support break-fix/emergency changes.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
Requirements Summary
4+ years' team lead or equivalent experience in enterprise Information Technology (IT) Change Management, metrics and reporting, IT Service Management (ITSM) process management, or other relevant experience
Apply now
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Maryland
United States
Mid-Level
In-Person
Full Time
72150-130425 USD/year
