ING

Chapter Lead ServiceNow

Chapter Lead ServiceNow at ING (Amsterdam). Lead 8-10 engineers, drive ServiceNow expertise. Requires 7+ yrs experience, CAD/ITSM certifications, web tech skills, CI/CD knowledge. Hybrid role with 25-28 days PTO, pension, 13th month salary.

ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Application Developer
ServiceNow Modules:
Department - JobBoardly X Webflow Template
DevOps
Department - JobBoardly X Webflow Template
Governance, Risk, and Compliance
Department - JobBoardly X Webflow Template
IT Service Management
Department - JobBoardly X Webflow Template
Incident Management
ServiceNow Certifications (nice to have):
Department - JobBoardly X Webflow Template
Certified Application Developer
Department - JobBoardly X Webflow Template
Certified Implementation Specialist - IT Service Management

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
November 25, 2025

ING is looking for a Chapter Lead ServiceNow who is an experienced ServiceNow Engineer with people management skills. The role involves leading a team of 8-10 engineers and driving expertise within the chapter, while also contributing to the Area vision and resource allocation for squads.

Requirements

  • Minimum 7 years of proven experience in ServiceNow development
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist ITSM/GRC
  • Minimum 7 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS etc)
  • Experience with CI/CD (Azure DevOps) and automatic testing (ATF)
  • Experience with Kafka Messaging
  • Excellent team player in an international team, quality focused, service oriented, eager to learn
  • Ability to discuss with stakeholders and product owner about features and stories and translate them into software with real business value
  • Strong analytical skills
  • Ability to lead and inspire a group of senior engineers on subject matter
  • Excellent oral and written English skills, Dutch is a pre

Benefits

  • 25–28 vacation days depending on contract
  • Pension scheme
  • 13th month salary
  • 8% Holiday payment
  • Hybrid working
  • Personal growth and challenging work with endless possibilities
  • An informal working environment with innovative colleagues

Requirements Summary

Minimum 7 years of ServiceNow experience, ServiceNow certifications, and experience with common web and platform technologies