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ServiceNow
Chief Transformation Officer (CTO) CRM
Join ServiceNow in Milan as Chief Transformation Officer (CTO) CRM. Lead CRM strategy, integrate AI, and drive transformation. 15+ yrs leadership required.
The Mothership
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 11, 2025
ServiceNow is seeking a Chief Transformation Officer (CTO) to leverage CRM and operational transformational expertise to engage with large customer executives and advise on a strategic product and GTM strategy. This role involves building a team, creating frameworks, driving pipeline development, and providing product and marketing feedback. It requires a strong understanding of CRM and AI-powered tools.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes.
- 15+ years of experience in Senior leadership roles leading large, cutting-edge technology organizations.
- Deep CRM expertise and the ability to position ServiceNow as the leader in CRM.
- Extensive experience facing external customers articulating product benefits and being a customer trusted advisor.
- Experience with SaaS/PaaS and ServiceNow products.
- Demonstrated ability to lead and collaborate effectively.
Requirements Summary
15+ yrs leadership experience, deep CRM knowledge, and transformative AI integration skills. Must have strong presentation skills. Focus on customer value articulation & transformation frameworks
