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Virtual Service Operations
Cleared Desktop Support in Marlborough, MA
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 31, 2025
VSO is seeking motivated individuals for a Desktop Support position in Marlborough, MA. This role involves providing Workstation Software Break Fix support, assisting with IT Service Management updates, and maintaining customer satisfaction. The company emphasizes a virtuous team culture with continuous learning and development opportunities.
Requirements
- Minimum 5 years of working experience in Desktop Support
- Knowledge of PC Imaging
- Experience with change management and incident management
- Experience with ServiceNow, Bomgar, LapLink and Secure Disk Wipe
- U.S. Government Secret Security Clearance or above
- Ability to lift up to 40 lbs
- Ability to stand or walk for extended periods
- Ability to kneel and work under desks
- Ability to walk up and down stairs or ramps
Benefits
- Ongoing learning and development opportunities
- Health benefits
- Retirement plan
- Professional development
- Variety of benefits for eligible employees
Requirements Summary
5+ years Desktop Support experience. Knowledge of PC Imaging & IT Service Management. Must possess active US Government security clearance or above
