Cleared ServiceNow ITOM Solutions Consultant - CMDB and Service Mapping

Windward Consulting is seeking a high-caliber ServiceNow ITOM Solution Consultant to provide CMDB and Service Mapping modeling and advisory for clients. The ideal candidate will have a strong background in IT Service Management processes and solutions, as well as expertise in ServiceNow CMDB and Service Mapping.

Requirements

• ServiceNow Mainline Certifications in Discovery, Service Mapping
• ServiceNow Micro-certifications in CMDB
• Expertise in at least three full lifecycle ServiceNow implementations
• 3+ years of experience with ServiceNow with a strong focus on the CMDB, Discovery, Service Mapping, Enterprise Architecture (formerly APM) and integrations
• Deep expertise in Common Service Data Model (CSDM) 4.0 and consulting on implementation with large enterprises.
• Deep experience modeling network, storage and compute infrastructure in ServiceNow CMDB.
• Understanding of application and infrastructure architectures as they apply to CMDB population, including cloud, networking, compute platforms, containers, and application services.
• 5+ years of experience developing and implementing ITSM/ITIL and CMDB processes and solutions
• 8+ years of professional services/consulting experience
• 3+ years of experience documenting tool requirements from To-Be processes and assisting the IT organization in comparing various Vendor’s tool products
• Demonstrable experience with ServiceNow JavaScript and glide queries
• Excellent interpersonal skills combined with practice establishing and maintaining credibility as a ServiceNow expert
• Active Secret Security Clearance (or higher)

Benefits

• Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance