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ServiceNow
Client Director, Retail
Join ServiceNow as a Client Director, Retail in Portland, OR. Leverage your 7+ years in client management and IT Service Management to drive growth and executive relationships.
The Mothership
Expert/Leadership
ServiceNow Role Type:
Sales
ServiceNow Modules:
IT Operations Management
IT Service Management
Security Operations
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 14, 2025
The Client Director, Retail will produce new business with ServiceNow's largest existing Retail customer(s) and oversee executive relationship management for assigned account(s).
Requirements
- 7+ years of experience in quota-carrying, Enterprise and/or Strategic client management, and aligning account strategies to revenue opportunities
- 2+ years of experience as a Strategic Client Director, Key Account Manager, Strategic Account Manager, or equivalent role with validated multi-million-dollar SaaS or PaaS solutions experience and Executive level relationship management
- Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software sales organizations)
- Experience consistently achieving or exceeding sales targets over career
- Experience leading large virtual, matrixed account teams
Requirements Summary
7+ years of client management experience, 2+ years as a Strategic Client Director, and previous sales experience in IT Service Management
