Client Education and Knowledgebase Lead

Homecare Homebase is seeking a Client Education and Knowledgebase Lead to manage the development, maintenance, and optimization of internal and external knowledge resources to enhance employee and client engagement. This role focuses on creating and updating knowledgebase articles, monitoring performance metrics, and coordinating training programs. The ideal candidate will be a strong communicator, organized individual with a customer-focused mindset.

Requirements

• Maintain internal and external knowledgebases to ensure accuracy, relevance, usability, and HIPAA compliance.
• Administer and optimize the Customer Experience Portal within ServiceNow.
• Partner cross-functionally to collect, curate, and organize knowledge for publication.
• Review and update existing content to ensure accuracy, consistency, and alignment with brand and regulatory standards.
• Create, edit, and publish knowledgebase articles, resources, and training materials.
• Monitor knowledgebase and portal performance metrics.
• Coordinate communication for educational programs.
• Develop and distribute marketing and communication materials.