Client-Facing Technical Support Specialist (SaaS | Hybrid | Austin, TX)

Togetherwork is seeking a Client-Facing Technical Support Specialist to support nonprofit clients on their ClearView CRM platform. The role involves Tier 1 technical support, troubleshooting user issues, and collaborating with cross-functional teams to improve the client experience. The position offers a hybrid work model with flexibility.

Requirements

• 2+ years of experience in SaaS technical support or application support
• Experience using tools like Zendesk, Salesforce, or ServiceNow
• Familiarity with SQL, APIs, CSVs, or a strong interest in learning them
• Clear, empathetic communication skills
• Ability to manage time and tasks independently in a hybrid work environment

Benefits

• Medical, dental, and vision insurance
• Short/long term disability insurance
• Life insurance
• Flexible paid time off
• Sick days
• Company paid holidays
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform
• Inclusion and Diversity Program