Client Operations Support Professional

We are seeking a Client Operations Support Professional to act as the primary operational contact for a defined client base, ensuring accurate daily reconciliation and validation of production work. The role involves managing day-to-day client interactions, responding to inquiries, and resolving product or service issues to maintain client satisfaction. The team focuses on reliable, timely operations that enable client success and preserve production integrity.

Requirements

• 4+ years of experience in CRM and client support platforms (Salesforce Service Cloud, Zendesk, ServiceNow)
• 4+ years of experience in stakeholder management and cross-functional collaboration handling client escalations
• 4+ years of experience in payments operations and reconciliation systems (ACH/NACHA processing, gateway integrations, SWIFT interfaces)
• 4+ years of experience in ticketing and workflow automation tools (Jira Service Desk, BMC Remedy)
• 4+ years of experience with reporting and BI tools (Power BI, Tableau) and Microsoft Office 365

Benefits

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave