Client Support Consultant

HealthEdge is seeking a Client Support Consultant to join their Client Operations team, a key component of their Business Operations team. The role focuses on managing customer inquiries, routing them to the appropriate teams, and providing initial support for their HealthEdge Source platform. This position involves processing customer emails, maintaining case documentation, and contributing to continuous process improvement.

Requirements

• 5+ years of relevant work experience
• Bachelor’s Degree or equivalent experience demonstrating customer service skills
• Experience with core IT infrastructure components and service concepts
• Experience collaborating with cross-functional teams
• Exceptional troubleshooting and problem-solving skills
• Healthcare industry experience required