Client Svc III Representative- Device Maintenance

We are seeking a Client Services Representative III to provide top-tier service to our clients in the Philadelphia area. This on-site role will involve device maintenance, troubleshooting, and customer service, requiring strong technical aptitude, excellent communication skills, and a hands-on problem-solving mindset.

Requirements

• HS Diploma, GED, or equivalent experience
• 2 to 4 years of related experience
• Prior experience in a customer service environment
• Good computer skills/technical knowledge
• Prior experience with Customer Relationship Management (CRM) systems, specifically with ServiceNow is preferred
• Ability to multitask and prioritize in order to meet deadlines
• Good customer service and communication skills
• Ability to work with minimal supervision
• Ability to work OT as needed
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises
• May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary)
• Ability to lift up to 50lbs
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties

Benefits

• Employee referral bonus
• Employee discounts
• Dress for Your Day attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag (Canon welcome kit and official merch you can’t get anywhere else)
• Medical, dental, vision
• 401(k) Savings Plan
• Discretionary profit sharing
• Discretionary success sharing
• Educational assistance
• Recognition programs
• Vacation