Client Systems Engineer II - Senior Deskside Support in Phoenix, AZ (Hybrid)

Provides advanced onsite deskside support for all employees, including white-glove service for Executive Staff. Handles complex technical issues and ensures minimal disruption to business operations. Manages major projects, develops customer training and technical documentation, and drives process improvements.

Requirements

• Five years of technical experience or equivalent technical knowledge in an enterprise environment, including VIP support and on-call experience
• High school diploma or equivalent required. Bachelor’s degree preferred. IT related certifications, the equivalent relevant experience.
• Strong and effective written and verbal communication skills.
• Ability to work under pressure and manage critical incidents during on-call shifts.
• Excellent customer service and interpersonal skills for high-touch interactions.
• Professionalism and discretion when supporting executives.
• Ability to lift and move computer equipment as needed.
• Ensure data integrity and security through compliance with corporate policies and IT best practices.
• Uphold strict confidentiality and security standards when handling executive data.
• Assist VIP/Executives during travel and remote work.
• Experience with MDM device management platforms

Benefits

• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance