Cloud Maintenance Analyst

We are seeking a Cloud Maintenance Analyst to join our team. The role involves coordinating and executing maintenance activities in cloud-hosted environments to maximize customer environment availability, performance, and security. This is a hands-on, operations-focused role in a 24/7 environment.

Requirements

• 1–6 years of experience in IT operations, support, or coordination roles
• Knowledge of enterprise systems such as Salesforce, ServiceNow, or JIRA
• Self-motivated with solid oral and written communication skills
• Excel skills: ability to create macros, manage formulas, and reconcile complex evolving files
• Experience with project coordination and strong attention to detail
• Planning/scheduling background, ideally in fast-paced environments
• Strong interpersonal skills; able to work effectively with colleagues, management, and customers
• Fluent in English (written and spoken); comfortable working with global teams across cultures
• Able to identify and report risks or improvement opportunities in tools, processes, and workflows

Benefits

• Competitive salary and benefits package
• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Flexible work arrangements and remote work options
• Access to cutting-edge technologies and tools
• Opportunities for professional certifications and training
• Diverse and inclusive work culture